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FREQUENTLY ASKED QUESTIONS

Here's some things you may be wondering...

Shipping:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or with the respective courier.

We offer various shipping options. Delivery times depend on your location and the shipping method chosen. For detailed information, please refer to our Shipping Policy .

We ship worldwide.

You can find detailed information here .

Please be aware that when ordering products from outside your country, you may be subject to customs fees. We want to ensure transparency and provide you with the information you need to navigate this process smoothly.

As all orders are shipped directly from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the country of destination.

You are liable for all import duties, customs and local sales taxes imposed by your country. The payment of these fees is mandatory to release your order from customs.

The total of your order displayed on the checkout page does not include custom fees.

Customs and import tax varies depending on the country you reside in. The carrier will inform you if any additional fees are required.

Shipping costs for your order can be viewed here .

Returns & Exchanges:

To initiate a return, please follow the instructions in our Returns Policy . If you have further questions, contact our customer support info@rhimode.com for assistance.

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Please note that for international returns the return shipping and any duties & taxes are the responsibility of the customer.
We recommend contacting our customer support infor@rhimode.com with the tracking number once shipped.

Once your return is received and inspected,You’ll be automatically refunded on your original payment method within 10 business days.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also contact our customer support at info@rhimode.com to initiate the exchange process.

Payments:

We accept Credit and Debit Card, PayPal, Apple Pay and Shop pay.

Simply enter the discount code at the checkout page in the ‘discount code’ field and then click ‘apply code’. Please note that only one discount code can be used per transaction.

Contact & Support

You can reach out to our customer support team at info@rhimode.com. We are here to assist you with any questions or concerns.

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