At Rhimode, we are committed to providing a seamless shopping experience to our valued customers. To deliver your orders promptly and reliably, we have partnered with reputable courier services, including DPD, DHL, and Royal Mail.

Here is our shipping & delivery policy to guide you through the process:

UK Delivery

We aim to process all orders within 1-2 business days.

UK Standard delivery - 3-5 working days £5.95 (excluding weekends and national holidays).

UK Express delivery: 1-2 working days £9.90 (excludes weekends and national holidays).

Europe Delivery

Spain 6-7 working days £9.00

Rest of Europe 6-7 working days £10.00

For international orders only:

Please be aware that when ordering products from outside your country, you may be subject to customs fees. We want to ensure transparency and provide you with the information you need to navigate this process smoothly.

As all orders are shipped directly from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the country of destination. 

You are liable for all import duties, customs and local sales taxes imposed by your country. The payment of these fees is mandatory to release your order from customs.

The total of your order displayed on the checkout page does not include custom fees. 

Customs and import tax varies depending on the country you reside in. The carrier will inform you if any additional fees are required.

If you have any questions or concerns about customs fees, our customer support team is here to assist you. Contact our customer support team for personalized assistance.

Tracking your order

Upon successful completion of your order, you will receive an order confirmation email containing details of your purchase. Please review this information carefully and contact us immediately if you notice any discrepancies.

Shipping Updates

In the event of delays or other issues, we will promptly notify you via email.

RHIMODE is not responsible for delays caused by factors beyond our control, such as weather conditions or customs procedures.

Missing or Lost Packages

If your package is lost or missing, contact our customer support team, and we will assist you in locating or replacing your order.

Any further issues or enquiries 

Please reach out to our customer support team.